Question 1

What kind of driver's license do I need in Guam?

Accepted Answer

If you hold a valid license from Japan, South Korea, Taiwan, the Philippines, Australia, Canada, New Zealand, an EU country, Palau, the FSM or the Marshall Islands, you can drive in Guam for 30 days after you arrive without an international driving permit. A U.S. license is good for 90 days. If your license comes from anywhere else, different rules may apply, so please contact us before your trip. Please note that we need to see your original license. A photocopy or a photo on your phone won't be accepted.

Question 2

Is there a minimum age for renting a car in Guam?

Accepted Answer

You can rent a car with us as soon as you turn 18. Some rental companies charge extra for drivers aged 21 to 24, but we don't have any age-based fees. When you come in, please bring the driver's original driver's license.

Question 3

Is there an extra charge depending on the driver's age?

Accepted Answer

No. If you're 18 or older, we don't charge anything extra because of your age. Some rental companies overseas add a surcharge for drivers aged 21 to 24, but ONES Rent-A-Car Guam doesn't. An 18-year-old pays the same rate as someone in their 40s or 50s.

Question 4

What do I need to rent a car?

Accepted Answer

When you come in, please bring the driver's license, a credit card (Visa, Mastercard, Discover or Diners) and your passport. Please pay with the driver's credit card. If the driver doesn't have a credit card, you can pay with a card in someone else's name, but an additional driver fee applies. If the driver and the person paying are different people, we'll need both passports. Please note that debit cards and prepaid credit cards can't be used. When no one in your party has a credit card, check how to rent with cash.

Question 5

Can I rent without a credit card?

Accepted Answer

Yes. Even without a credit card, you can pay in cash. You'll need to sign up for all three coverage options, CDW (Collision Damage Waiver), ZDW (Zero Deductible Waiver) and NOC (Non-Operation Charge Waiver), and leave a $150 deposit. The price of each option depends on the vehicle class and other factors, so please check the Insurance & Coverage page for exact amounts.

Question 6

What comes with the rental rate?

Accepted Answer

Except for some package plans, your rental rate includes the car and automobile liability insurance (LP). Injuries are covered up to $100,000 per person and $300,000 per accident, and property damage up to $50,000 per accident. If you'd like protection beyond those limits, you can add CDW, ZDW or NOC as options.

Question 7

What are the rules for installing a child seat?

Accepted Answer

A child seat may be installed only in the rear seat. Under Guam law, your child must ride in a seat that fits their age and weight: an Infant Seat from birth to age 1 (up to 9 kg), a Child Seat for ages 1 to 4 (9 to 18 kg), and a Booster Seat for ages 4 to 11 (144 cm or shorter). *Please install the seat yourself and return it to the counter when you bring the car back. The number of seats you can fit depends on the vehicle class, so please also check our Optional Equipment page.

Question 8

Is fuel included in the rental price?

Accepted Answer

Except for some package plans, you pay for your own gas. Cars go out with a full tank, and we ask you to return them full. If the tank wasn't full when you picked up the car, just refill it to the level it was at pickup. If you can't refuel or the tank is short, the fuel will be charged at our standard rates. That includes a service fee and costs quite a bit more, so we recommend filling up yourself before you return. Most gas stations in Guam are self-serve. Our How to Refuel page walks you through each step.

Question 9

Is there a pickup service from hotels or the airport?

Accepted Answer

We offer a free shuttle between hotels in the Tumon and Tamuning area and our Tumon store. We don't pick up at the airport, but our Tumon store is only about 10 minutes by car from Guam International Airport, and a taxi takes about the same time. If you come from the airport by taxi, we'll give you $15 back on your rental. Just show your taxi receipt when you pay. Sorry, we can't offer the cashback without a receipt. Once you've returned the car, we'll drive you to the airport or your hotel free of charge.

Question 10

Can I have the rental car brought to my hotel?

Accepted Answer

Sorry, we don't deliver cars to hotels. The rental paperwork is done at our Tumon store. If you're staying in the Tumon or Tamuning area, check our list of shuttle hotels for the free shuttle to and from the store.

Question 11

Where do I park the car at night?

Accepted Answer

Most hotels in Guam have free parking, so there's no need to park on the street. Just use the lot at your hotel. To be safe, don't leave valuables in the car. Take them with you or keep them somewhere you can lock.

Question 12

Do the cars come with an automatic transmission?

Accepted Answer

Yes. All of our cars are automatic (AT). We don't have any manual (MT) cars, so you can book with confidence even if you only drive automatics or aren't comfortable with a stick shift.

Question 13

Is it possible to select a specific car model or color?

Accepted Answer

Sorry, we can't accept requests for a specific model or color. You reserve by class, such as A-Special or A-class, and on the day of pickup we assign one of the models in that class. We may not be able to match your preference, so please keep that in mind. You can see typical models for each class on the Vehicles & Rates page.

Question 14

Are kids included in the passenger count?

Accepted Answer

Yes. Children and babies count as one passenger each, no matter how young they are. Seating ranges from 4 to 8 people depending on the class. Count every child who will need a car seat and choose a class with enough room.

Question 15

Are your cars non-smoking?

Accepted Answer

Yes, all of our cars are non-smoking. A $250 charge applies if anyone smokes inside the car.

Question 16

What insurance coverage does the rental rate include?

Accepted Answer

Every rental includes automobile liability insurance (LP). If you injure someone, it covers up to $100,000 per person and up to $300,000 in total if several people are hurt in the same accident. If you damage someone's property, it covers up to $50,000 per accident. If you'd like coverage beyond these amounts, CDW, ZDW and NOC are available as options.

Question 17

If I get into an accident, how much do I have to pay?

Accepted Answer

A $150 legal handling fee applies to any accident, whatever coverage you have. As for repairs: without CDW, you cover the whole bill. CDW limits what you pay toward repairs (covered up to $50,000) to the $1,000 deductible, and ZDW waives that too. If you don't have NOC, you'll also pay a non-operation charge — $250 if the car can still be driven, $400 if not. If that worries you, adding coverage is a good idea, just in case.

Question 18

Can I raise the liability limit included in the rental rate?

Accepted Answer

No. The liability limits included in the base rate (injuries up to $100,000 per person and $300,000 per accident, property damage up to $50,000 per accident) can't be raised, even for an extra fee. *We've never had an accident that went over these limits. If you'd still like more protection, you can add CDW, ZDW or NOC.

Question 19

Can I reach you through an office in Japan?

Accepted Answer

Sorry, we don't have a contact desk in Japan. For reservations or questions, please email us or call our Guam number at +1-671-646-7011.

Question 20

Can I drive a rental car to Ritidian Beach?

Accepted Answer

There have been reports of crime targeting tourists around Ritidian Beach. The roads are very rough, so flat tires are a real risk, and your phone may not get a signal if something goes wrong. For your safety, please don't take our rental cars into this area. If you'd still like to visit, we recommend joining a local guided tour.

ONES Rent-A-Car Guam FAQ

Rental Requirements

Rates & Options

Pickup, Drop-off & Parking

About the Vehicle

Insurance & Coverage

Other Questions